Refund and Returns Policy
Effective Date: 02/03/2022
At DirectHW.com, we aim to provide high-quality hardware and ensure customer satisfaction. If you are not fully satisfied with your purchase, please review our refunds and returns policy below.
1. Returns Eligibility
We accept returns under the following conditions:
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Items must be returned within 30 days of purchase.
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Products must be unused, in their original packaging, and in resalable condition.
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Proof of purchase (order confirmation or receipt) is required.
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Certain items (e.g., clearance, custom-built hardware, or opened software) may be non-returnable.
2. Refund Process
Once we receive and inspect your returned item:
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Approved refunds will be issued to your original payment method within 5-10 business days.
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Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong or defective item).
3. Exchanges
If you received a defective or damaged item, we will replace it at no additional cost. Please contact us within 7 days of delivery to request an exchange.
4. Return Shipping
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Customers are responsible for return shipping costs, except in cases of defective or incorrect items.
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We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.
5. How to Initiate a Return or Refund
To initiate a return, please contact us:
Email: support@directhw.com
Phone: +1 (415) 555-2379
Return Address:
DirectHW Returns Department
1454 Mission Street,
San Francisco, CA 94103
United States
6. Non-Returnable Items
The following items are not eligible for return:
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Opened software or digital products.
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Clearance or final sale items.
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Gift cards.
7. Order Cancellations
Orders can be canceled within 24 hours of purchase before shipping. Once shipped, orders must follow the returns process.
8. Contact Us
If you have questions about this policy, contact us at:
Email: support@directhw.com
Phone: +1 (415) 555-2379
Address: 1454 Mission Street, San Francisco, CA 94103